Summary
Results-driven Project Manager and Data Analyst with 10+ years of experience optimizing operational workflows, managing high-value projects, and using data to drive strategic decisions. Proven track record leading cross-functional teams, managing an $11M+ compensation program, and delivering quantifiable outcomes in regulated healthcare environments. Skilled in Agile methodologies, KPI development, and stakeholder engagement, with growing expertise in AI/ML integration and product strategy. Pursuing an MS in Product Management with CAPM and Scrum Agile certifications to deepen product lifecycle expertise.
Core Competencies
Product & Project
Agile/Scrum, Aha!, roadmap planning, A/B testing, KPI tracking, root cause analysis
Data & Analytics
Advanced Excel, Power Query, Power BI, Tableau, SQL, data modeling
AI & Technology
Azure AI platform, LLM training, AI-driven workflow automation, Claude Code/Cowork
Leadership & Communication
Cross-functional collaboration, executive presentations, stakeholder management, team mentorship, build and maintain business relationships
Experience
- Manage an $11 million bonus compensation program distributed across 267 providers based on performance KPI metrics, ensuring accuracy, compliance, and equitable allocation across nine compensation plans.
- Architect and maintain a master spreadsheet ecosystem linked to multiple subsidiary spreadsheets, leveraging complex Excel formulas to automate financial workflows and eliminate manual calculation errors.
- Collaborate with senior leadership and finance teams to refine compensation strategies, improve data integrity, and enhance operational efficiency.
- Lead a file migration project consolidating 800 GB of data across 2 shared drives and 7 Microsoft Teams channels, resolving a top pain point for IU Health's largest department.
- Co-Chair for IU Health Culture Committee; drive employee engagement and organizational culture initiatives across the department.
- Cross-collaborated on a billing workflow optimization initiative across 12 service lines, implementing reconciliation best practices that resolved a companywide issue costing $1.5M+ in annual revenue.
- Presented Professional Billing Best Practices findings and strategic recommendations directly to Vice Presidents and Service Line Administrators.
- Exceeded industry productivity benchmarks by processing billing edits within 4 days vs. the 11-day industry standard — a 64% improvement.
- Achieved a 98.7% quality score and 109.3% productivity rating in 2023, consistently exceeding departmental benchmarks.
- Identified systemic vulnerabilities in pricing estimates and implemented data-driven corrective solutions to improve accuracy and reduce errors.
- Authored the department Master Training Manual within four months of hire, streamlining onboarding and establishing operational consistency for new employees.
- Trained and mentored new employees on workflow processes, improving team accuracy and throughput.
- Trained 12+ employees, improving team competency and operational effectiveness across the patient access function.
- Participated in hiring decisions to ensure new hires aligned with organizational goals and team values.
- Managed 119 international distributor accounts, ensuring compliance with private labeling specifications and maintaining high-touch client relationships.
- Absorbed responsibilities of three roles for 18 months due to understaffing, demonstrating exceptional adaptability and work ethic.
- Trained new team members in account management, professional email communication, and ordering system platforms.
Education
Selected from 3,000+ applicants for a competitive leadership development program focused on emotional intelligence, values-based leadership, and strategic decision-making.
